It all started with Lean PPM™
Together with customers, partners, and researchers, our CEO Christoph Hirnle invented Lean PPM™. Lean PPM™ is a project portfolio management method that is so reduced to the basics that it works. The logical question for us then was, of course, what does the product actually have to do with this process so that our customers can successfully work with it?
To find that out, we've used a method called Customer Journey Mapping.
Of course, we’ve talked a lot with our users and PPM experts, and we’ve geared the features to those needs. But when we created a Customer Journey Map about a year ago, it was a novelty for us.
We knew that people with a variety of professions and industries use Meisterplan. So we had to decide which persona’s experience do we want to work on first? We decided to start with Simon Balder – our PMO manager. We are convinced that every company using Meisterplan has someone like Simon Balder. Although he doesn’t necessarily have “PMO” on his business card, he coordinates the portfolio.
The Customer Journey Map to Simon Balder was hard work and quite sobering. After many, many hours, we identified 13 phases that he goes through during the Lean PPM™ process. For these 13 phases, we discovered 31 frustrating moments, the so-called pain points. 31! You can imagine that this is not exactly motivating at first.
But why are there so many pain points for just one persona? The main reasons originated a few years back and are related to the beginnings of Meisterplan. After launching as a strategic and analytical add-on to other software, we soon realized that Meisterplan is much more than an add-on. The further development to make it a stand-alone solution followed piece by piece, without the basic structure of the application being adapted. So, a legacy UI.